Purchase terms
Refund Policy
Effective August 9, 2026
Monthly plan guarantee
The GeckoGrid Monthly plan includes a 7-day money-back guarantee. If the product is not a fit, submit a refund request within seven calendar days of the original Monthly purchase.
Lifetime license
The 7-day money-back guarantee does not apply to the Lifetime license. This does not limit any refund or cancellation rights that cannot be excluded under applicable law.
How to request a refund
Use the contact form and select Billing & refunds. Include the email address used at checkout and enough order information to identify the purchase. Do not send payment-card details.
Payment processing
Purchases and approved refunds are processed through Polar, GeckoGrid's merchant of record. The time for a refund to appear can depend on the payment method and financial institution.
Changes to this policy
If this policy changes, the effective date above will be updated. The policy in effect when you purchased governs the voluntary GeckoGrid guarantee for that purchase.